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Utility Billing
Utility Billing
 City Annex Billing Offices ARE YOU VISITING OUR OFFICES?
This is what we look like.

We are located in the lower left hand corner of the City Annex at
12453 Hwy 92
Across from Walmart

A convenient drive-thru is also
available during normal business hours
for your transactions.

We look forward to
serving you!
Our Service
The City of Woodstock Utility Billing Division provides water and sewer billing to approximately 5800 of the City’s residential and commercial customers. An application for water service must be completed and a deposit paid before service will be established.

If you move outside the City’s service area do not forget to contact the City to have your service disconnected as you will be responsible for the bill as long as the service remains in your name.

Should you have any questions or concerns regarding your water and sewer utility bill, please feel free to contact the Utility Billing Division during business hours at:
(770) 592-6006, or by email at .

nection & Disconnection of Service
Residential Service Application
Commercial Service Application

To begin service with the City it is necessary to submit an application for service. Along with this application please provide a copy of the account holders valid photo ID, provide a deposit ($100.00 - $125.00), and if renting or leasing provide a copy of the first page and signature page of the signed rental agreement.

Service Termination           

Please use the link above to complete the Disconnect Form and submit to the Utility Billing Division in person, via fax (678) 388-6352, or email to
How Much Does It Cost?
Current Chart of Utility Rates

Monthly readings are taken and bills are mailed around the 15th of the month. The due date is usually the 28th of the month. The City offers several convenient payment options to choose from. Follow the link to get more information.

Disconnection of Water Service for Non-Payment

Please follow the link to this page for further information. 

Property Owner's Responsibility: Lines & Leaks
The City of Woodstock maintains the public infrastructure of water mains, water meters, and the water services that extend from the water main to the water meter. From that point, the property owner has responsibility for private water lines extending from the meter to the structure whether it is residential or commercial, and is therefore responsible for any leaks or other maintenance issues between the meter and the structure. The property owner is also responsible for any leaks inside the structure. The City has provided a few helpful guides that may assist in troubleshooting possible leaks or other issues with your water system. Please consult these links located on the right hand column of this page.

Water & Sewer Maintenance
For information regarding the City's maintenance of the public water and sewer systems please visit the Water & Sewer Maintenance division.

Water Restrictions

Use this link to read more about the current water use restrictions.

Water Efficiency Programs

The City of Woodstock participates in the Metropolitan North Georgia Water Planning Districts' Toilet Rebate Program.  Please click the icon to find out more information about this program.

Toilet Rebate Program Information

Contact Us
Rob Hogan
Assistant Public Works Director

Utility Billing Offices
City Annex
12453 Hwy 92
Woodstock, GA 30188
Office: (770) 592-6006
Fax:    (678) 388-6352

Business Hours
Monday - Friday
8:00 am - 5:00 pm

The Utility Billing Office
is Closed:

New Year's Day
Martin Luther King's Day
Memorial Day
Independence Day
Labor Day
Veteran's Day
Thanksgiving Day
The Day after Thanksgiving
Christmas Eve
Christmas Day

After Hours
Emergency Number
(770) 926-7871