If you are experiencing a water outage, leak or sewer related emergency please call the following numbers:
During business hours : 770-592-6006
After business hours : 770-926-7871
PROPERTY OWNER'S RESPONSIBILITY: LINES & LEAKS
The City of Woodstock maintains the public infrastructure of water mains, water meters, and the water services that extend from the water main to the water meter. From that point, the property owner has responsibility for private water lines extending from the meter to the structure whether it is residential or commercial and is therefore responsible for any leaks or other maintenance issues between the meter and the structure. The property owner is also responsible for any leaks inside the structure. Here is some helpful information to assist you in troubleshooting possible leaks or other issues with your water system.
Sometimes when the water has been turned off at the water main, it is likely to cause cloudy water. This is due to air in the lines. You can check by filling a glass with water and letting it sit for a short time. If the water clears, there is air in the line. To remove this air, turn on the cold water taps in the home and let them run for 5 to 10 minutes.
Place a few drops of food coloring into the tank of the toilet. Do not flush! If the color shows in the bowl of the toilet within 30 minutes, you have a leak.
Misread Water Meter
Compare the current reading on your water bill against the reading that is on your meter. If the reading on the meter is smaller than the reading on your bill, there may have been an error in our data collection system. Contact the Utility Billing Office for a re-read of your meter.
When there is a water main break, sediment is likely to get in the water lines which will cause the water to be muddy. Turn on all the cold water taps and allow them to run for 5 to 10 minutes. Make sure to run your washing machine through a cold wash cycle before doing laundry.
Two Hour Leak Test
Check your water meter and write down the reading. During a two hour time frame; make sure that no one is using water in the home. If you have an icemaker; make sure it is turned off. Wait two hours, go back and read the meter again. If the numbers have changed at all, you have a leak and you may need a plumber to make the repairs.