Establish/Disconnect Service

UTILITY BILLING OFFICE

12453 Highway 92
Woodstock, GA 30188
- Ground Floor
770-592-6006
OVERVIEW

The City of Woodstock Utility Billing Office provides water and sewer customer service and billing to approximately 5800 of the City’s residential and commercial customers.  An application for water service must be completed and a deposit paid before service will be established.  



ESTABLISH SERVICE

To establish water service with the City of Woodstock, it is necessary to submit an application for service through an online form or in-person at the Utility Billing Office. Along with the application, you will need to submit:

  • A valid photo ID for the account holder
  • If renting, the first page and signature page of the signed rental agreement
You will be contacted by a customer service representative to collect a deposit for service once the application is received.

CONNECTION APPLICATION FORM


MY WATER ADVISOR PORTAL AND APP

After your water meter is installed, you can access up-to-date hourly usage information, understand consumption behavior and perform comparative analysis. The portal promotes consumption awareness and self-management. Customers can set usage threshold alarms and receive timely leak alerts.


MY WATER ADVISOR PORTAL


BILLING


Monthly readings are taken around the 1st of each month and bills are mailed around the 10th of the month. The due date is the 30th of each month. If your service has been disconnected for non-payment, please click the link below to find out how to re-establish service.

Re-establish service after non-payment


TERMINATION OF SERVICE

If you no longer need water service, please click the link below to fill out and submit the Service Termination Form electronically.

Service Termination Form