The City of Woodstock Utility Billing Office provides water and sewer customer service and billing to approximately 5800 of the City’s residential and commercial customers. An application for water service must be completed and a deposit paid before service will be established.
To establish water service with the City of Woodstock, it is necessary to submit an application for service through an online form or in-person at the Utility Billing Office. Along with the application, you will need to submit:
- A valid photo ID for the account holder
- If renting, the first page and signature page of the signed rental agreement
CONNECTION APPLICATION FORM
MY WATER ADVISOR PORTAL AND APP
After your water meter is installed, you can access up-to-date hourly usage information, understand consumption behavior and perform comparative analysis. The portal promotes consumption awareness and self-management. Customers can set usage threshold alarms and receive timely leak alerts.
Monthly readings are taken around the 1st of each month and bills are mailed around the 10th of the month. The due date is the 30th of each month. If your service has been disconnected for non-payment, please click the link below to find out how to re-establish service.
Re-establish service after non-payment
TERMINATION OF SERVICE
If you no longer need water service, please click the link below to fill out and submit the Service Termination Form electronically.
Service Termination Form